HeartSafe EMS support

Reach HeartSafe EMS

Send one short note with the setting, the need, and the next action. We will route the right HeartTrak follow-up.

HeartTrakPublic-safeEN / FR ready

AEDOne short noteClear reply

Support without the maze

What to send

Send one clear note

Use one plain note: the setting, the help you need, and the next step you want.

Example: We are preparing staff for AED response and need the next HeartTrak access step.

Handoff

01
Name the setting
School, workplace, recreation site, community space, or instructor lane.
02
Say the next help
Team access, team sign-in, AED review, training follow-up, or a public practice question.
03
Keep one thread
A short message keeps the reply calm and easy to route.

Choose the handoff

Pick the closest handoff so HeartSafe EMS can answer without turning the public path into an operations queue.

Public practice question

Use this when a drill, guide, map, or scenario needs a clearer next step.

Team access or rollout

Use this when public practice is ready to move into a secure team workflow.

AED readiness review

Use this when the team needs HeartSafe EMS to review the next AED readiness step.

Direct contact

Use the direct contact details for team access, training, AED review, or a public practice question.

Team follow-up

When public practice becomes a team need, request HeartTrak follow-up here. Keep the request short and public.